A Quote by Tom Asacker on business, customer service, customer experience, customers, and marketing

Face it. The customer service of our fathers’ days, like my father’s little full-service station, is long gone and it’s not coming back.  Customer service should now be thought of as the customer experience department, and its mandate should be to purposefully and tenaciously help the organization design the best darn customer experience possible.  Customer service is, in fact, dead.  Long live the customer experience!

Tom Asacker

Source: Customer Service is Dead:

Contributed by: ~C4Chaos

A Quote by Meg Whitman on customers, people, and business

Many companies operate from more of a command-and-control environment — they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control.

So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.

Meg Whitman

Source: Smart Money: Let the Customers Run the Company -

Contributed by: ~C4Chaos

A Quote by Marilyn Carlson Nelson on customers, business, employees, and people

I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners.

Marilyn Carlson Nelson

Source: U.S. News - Q&A with Marilyn Carlson Nelson -

Contributed by: ~C4Chaos

A Quote by John Mackey on business, conscious capitalism, purpose, customers, and profit

But we have not achieved our tremendous increase in shareholder value by making shareholder value the primary purpose of our business. In my marriage, my wife's happiness is an end in itself, not merely a means to my own happiness; love leads me to put my wife's happiness first, but in doing so I also make myself happier. Similarly, the most successful businesses put the customer first, ahead of the investors. In the profit-centered business, customer happiness is merely a means to an end: maximizing profits. In the customer-centered business, customer happiness is an end in itself, and will be pursued with greater interest, passion, and empathy than the profit-centered business is capable of.

John Mackey

Source: Rethinking the Social Responsibility of Business:

Contributed by: ~C4Chaos

A Quote by Robin Sharma on devotion, customers, success, and business

The more successful you and your organization become, the more humble and devoted to your customers you need to be.

Robin Sharma

Source: The Greatness Guide: Powerful Secrets for Getting to World Class, Pages: 6-7

Contributed by: MsCapriKell

A Quote by Seth Godin on marketing, advertising, brands, branding, permission, and customers

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

Seth Godin

Source: Permission Marketing : Turning Strangers Into Friends And Friends Into Customers, Pages: 69

Contributed by: Siona

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