I think there's a need for somewhat of a mindset change. We need to have a consistent external focus. We've always had the research labs. We've always had the resources to be innovative, and we've been innovative in a number of businesses. But, in any big company, you have to constantly push people to look at markets and customers, rather than look internally at themselves.
Source: Jeff Immelt on Taking "Swings": http://www.businessweek.com/magazine/content/05_13/b3926093_mz056.htm
Contributed by: ~C4Chaos