A Quote by Jeff Bezos on technology and customers
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
Source: Amazon CEO takes long view: http://www.usatoday.com/money/industries/technology/2005-07-05-amazon-bezos_x.htm
Contributed by: ~C4Chaos