Do not over-communicate with low-profit, high-maintenance customers
There is no sure path to success, but the surest path to failure is trying to please everyone. Do an 80/20 analysis of your customer base in two waysâ€”which 20% are producing 80%+ of my profit, and which 20% are consuming 80%+ of my time? Then put the loudest and least productive on autopilot by citing a change in company policies. Send them an e-mail with new rules as bullet points: number of permissible phone calls, e-mail response time, minimum orders, etc. Offer to point them to another provider if they can’t conform to the new policies.
Source: The Not-To-Do List: 9 Habits to Stop Now: http://www.fourhourworkweek.com/blog/2007/08/16/the-not-to-do-list-9-habits-to-stop-now/
Contributed by: ~C4Chaos