Helpful Communications Shortcuts: A. Asking the other person who is sorting out his alternatives what his recommendation is at that time, leaving him free to either describe and defend his viewpoint or back away from it. Getting "fact and feeling" out on the table can save time-consuming preliminaries. B. Observing, to the other person, that while his recommendation is clear, his careful thought that produced the proposal must also have raised some concerns and, therefore, "What are the concerns he has or the defects in the proposal?" This can also give an indication of the objectivity and thoroughness with which the other person has approached the challenge. C. Asking courteously, when needed, for clarification if it seems that the real problem is being circumvented with unnecessary delay.
Source: The Smallest Part, p. 50., © by Intellectual Reserve, Inc. Used by permission.
Contributed by: Zaady