Face it. The customer service of our fathers’ days, like my father’s little full-service station, is long gone and it’s not coming back. Customer service should now be thought of as the customer experience department, and its mandate should be to purposefully and tenaciously help the organization design the best darn customer experience possible. Customer service is, in fact, dead. Long live the customer experience!
Source: Customer Service is Dead: http://www.acleareye.com/thoughts/
Contributed by: ~C4Chaos