My notion about service is actually that kind of relationship in which you have a commitment to the other person. Now, I don't mean to the person's body or to the person's personality, or to the person's stomach, or the person's almost anything. What I mean in fact is that for me what service is about is being committed to the other being. To other person spiritually. To who the other person is. Now the problem with that is that, to the degree that you are in fact committed to the other person, you are only as valuable as the degree to which you can deal with the other person's stuff, their evidence, their manifestation, and that's what service is about. Service is knowing who the other person is and being able to tolerate giving space to their garbage. What most people do is to give to people's quality and deal with their garbage. Actually, you should do it the other way around. Deal with who they are and give space to their garbage. Keep interacting with them as if they are God. And every time you get garbage from them, give space to the garbage and go back and interact with them as if they were God.
The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work. Genuine confidence is what launches you out of bed in the morning, and through your day with a spring in your step.
Jim Collins
Source: Good to Great: Why Some Companies Make the Leap... and Others Don't, Pages: 87
He must also know evil, hate and bigotry as real phenomena, but he must see love as the greater force. He must not doubt this even for a moment or he is lost. His only salvation is to dedicate himself to love, in the same fashion as Gandhi did to militant nonviolence, as Socrates to truth, as Jesus did to love and as More did to integrity. Only then will he have the strength to combat the forces of doubt, confusion and contradiction. He can depend upon no on or no thing for reinforcement and assurance but himself.
Knowing that one is always capable of change, the second step lies in making the decision to change. Change does not occur by merely willing it anymore than behavior changes simply through insight.