clients

Days I kept busy
with fractured angels' client masquerades.

An attitude that leaders serve customers first is especially vital to sustaining success. Employees are only empowered by serving customers. They’re not motivated by getting the stock price up, cutting the budget, or increasing the earnings. They don’t see tangible rewards from succeeding by those metrics, even if you make them shareholders. They get turned on about customers. In a Starbucks store, the barista gets excited about creating an environment that’s fun for the customer. I was at Starbucks earlier this morning and saw a barista greet a customer by saying, “Oh, Rick, nice to see you. Do you want the Rick special?” Rick comes there every morning because he has a relationship with that Starbucks employee.

What’s exciting is that our clients are ever changing. We take this very seriously and it is our priority to continuously evolve alongside them while providing them with the heart and soul of their business – their people.

I believe in the philosophy, ‘if you build it, they will come.’ When I opened, it was never about the money. It was not about the transaction but rather doing the right thing for the client and the candidate, and then the sales would follow.