A Quote by Thomas J. "Tom" Peters on employees, customers, and business
CEO Hal Rosenbluth chronicled the incredible success of his travel-services firm, Rosenbluth Internationl, in...
The Customer Comes Second.
Love that title!
Who comes first? Don't be silly, says King Hal; it's employees. That is -- and this dear Watson, is elementary -- if you genuinely want to put customers first, you must put employees more first.
Source: The Pursuit of Wow!, Pages: 55
Contributed by: ~C4Chaos