A Quote by Thomas J. "Tom" Peters on employees, customers, and business

CEO Hal Rosenbluth chronicled the incredible success of his travel-services firm, Rosenbluth Internationl, in...

The Customer Comes Second.

Love that title!

Who comes first? Don't be silly, says King Hal; it's employees. That is -- and this dear Watson, is elementary -- if you genuinely want to put customers first, you must put employees more first.