We are focused on features, not products. We eliminated future products that would have made the complexity problem worse. We don't want to have 20 different products that work in 20 different ways. I was getting lost at our site keeping track of everything. I would rather have a smaller set of products that have a shared set of features.
Source: Business 2.0: How To Succceed: Succeed With Simplicity: http://money.cnn.com/popups/2006/biz2/howtosucceed/index.html
Contributed by: ~C4Chaos