A Quote by Jeff Immelt on customers, coaching, leadership, and business

You can't delegate growth or customer satisfaction. I'm spending four or five days a month with customers. Twice every month, I do town-hall meetings with several hundred customers to share ideas on GE's direction and listen to their thoughts on what we can do better. And we're doing what I call dreaming sessions with key customer groups, trying to think about where our business and their business will be in 5 or 10 years. I'm probably spending 30% of the time on people, teaching and coaching. I'm using 10% of my time on governance, working with the board, meeting with investors. The rest would be time spent on the plumbing of the company, working on operating reviews and strategy sessions.