Frederick W. Smith

A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can.

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.

Leaders get out in front and stay there by raising the standards by which they judge themselves-and by which they are willing to be judged.

I paid every effort to seek deregulation throughout FEDEX's start-up and expansion periods, because the biggest impediment to our growth was the government regulations that restricted new entry into the air cargo market.