. . . the world is filled with the kind of customers who deserve the care and attention I advocate, and I'd be willing to jump through hoops to win and keep them.
Contributed by: Zaady
. . . top management should spend 40 to 50 percent of its time educating and motivating its people . . .
A real leader has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow.
Leadership is the ability of a single individual through his or her actions to motivate others to higher levels of achievement.
Sometimes the manager must perform with the courage and agility of a circus performer, carefully crossing the highwire between short-term problems and long-term objectives.
First, there is the law. It must be obeyed. But the law is the minimum. You must act ethically.
Source: quoting from IBM’s Business Conduct Guidelines
People buy products for what they can do, not for what they are.
While every body wants it, most don't want to give it.
IBM doesn't want its people to get frustrated and restless because it has them reaching for carrots they can't quit
At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing.
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